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Ivantaa

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Refund And Returns Policy

1 Refund Policy

1.1 Security Deposit Refund Timeline

Refunds of the one-time security deposit will be processed within 15 business days after the RO unit has been:

  • Retrieved by a Ivantaa-authorized technician, and
  • Successfully inspected for condition, completeness, and compliance with usage terms.
1.2 Conditions for Full Refund Eligibility

A 100% refund of the deposit is applicable only if the following conditions are met:

  • The unit is returned in good working condition, with normal wear and tear.
  • All original accessories (pipes, diverter valves, adapters, filters, mounting brackets, etc.) are returned.
  • No signs of tampering, unauthorized servicing, physical damage, or misuse are detected.

There are no unpaid dues, including:

  • Outstanding rental payments
  • Plan difference adjustments due to early termination
  • Late fees or penalties

Charges for damaged or missing components

1.3 Partial Refunds & Deductions

If any discrepancies are found, Ivantaa reserves the right to deduct applicable charges from the security deposit. Customers will receive:

A summary report detailing the reason(s) for deduction, including itemized costs for:

  • Damage to unit or components
  • Missing accessories
  • Recalculated rental based on shorter plan
  • Unauthorized tampering or relocation

The remaining balance of the deposit (if any) refunded to their preferred account.

1.4 Refund Modes

Refunds will be initiated via:

Please note: The refund will be processed manually in cash only. No digital or electronic transfer methods will be used.

1.5 Customer Responsibility for Refund Eligibility

It is the customer’s responsibility to:

  • Schedule the return at least 3 working days in advance
  • Ensure the unit is accessible for pickup
  • Avoid dismounting or transporting the RO unit themselves
  • Retain the original invoice or agreement copy for reference during refund processing
1.6 Refund Delay Disclaimer

Refund timelines may be extended in cases of:

  • Disputes related to unit condition or missing parts
  • Non-cooperation during pickup or inspection
  • National holidays or force majeure events

2 Limitation of Liability

Ivantaa shall not be responsible for any indirect, incidental, or consequential damages resulting from use or inability to use the RO unit.

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