Refund & Returns Policy – Ivantaa Water Purifier Rentals

Ivantaa

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Refund And Returns Policy

1 Refund Policy

1.1 Security Deposit Refund Timeline

Refunds of the one-time security deposit will be processed within 15 business days after the RO unit has been:

Retrieved by a Ivantaa-authorized technician, and
Successfully inspected for condition, completeness, and compliance with usage terms.

1.2 Conditions for Full Refund Eligibility

A 100% refund of the deposit is applicable only if the following conditions are met:

The unit is returned in good working condition, with normal wear and tear.
All original accessories (pipes, diverter valves, adapters, filters, mounting brackets, etc.) are returned.
No signs of tampering, unauthorized servicing, physical damage, or misuse are detected.

There are no unpaid dues, including:

Outstanding rental payments
Plan difference adjustments due to early termination
Late fees or penalties

Charges for damaged or missing components

1.3 Partial Refunds & Deductions

If any discrepancies are found, Ivantaa reserves the right to deduct applicable charges from the security deposit. Customers will receive:

A summary report detailing the reason(s) for deduction, including itemized costs for:

Damage to unit or components
Missing accessories
Recalculated rental based on shorter plan
Unauthorized tampering or relocation

The remaining balance of the deposit (if any) refunded to their preferred account.

1.4 Refund Modes

Refunds will reflect in your account within 7 business days.

1.5 Customer Responsibility for Refund Eligibility

It is the customer’s responsibility to:

Schedule the return at least 3 working days in advance
Ensure the unit is accessible for pickup
Avoid dismounting or transporting the RO unit themselves
Retain the original invoice or agreement copy for reference during refund processing

1.6 Refund Delay Disclaimer

Refund timelines may be extended in cases of:

Disputes related to unit condition or missing parts
Non-cooperation during pickup or inspection
National holidays or force majeure events

2 Limitation of Liability

Ivantaa shall not be responsible for any indirect, incidental, or consequential damages resulting from use or inability to use the RO unit.

Refund And Returns Policy

1 Refund Policy

2 Limitation of Liability

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Refund And Returns Policy

1 Refund Policy

2 Limitation of Liability

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