Privacy Policy

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Ivantaa RO Rentals (“Ivantaa”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our rental services, visit our website, or communicate with us.

1. Information We Collect

When you use our services or interact with us, we may collect the following categories of personal data:

Personal Identification Information: Full name, residential address, phone number, email address
Verification Information: Government-issued identification (e.g., Aadhaar, PAN card, or driver’s license)
Billing and Payment Information: Bank details, payment card information, and transaction history
Service-Related Data: Installation address, service history, customer support communications
Technical Data: Device identifiers, IP address, and location data (when interacting with our website or digital services)

2. How We Use Your Information

We use the personal information collected for the following purposes:

To process and fulfill rental requests and installations
To provide ongoing service, support, and maintenance
To verify customer identity and validate service eligibility
To manage billing, invoicing, and payment collections
To communicate updates regarding services, reminders, and offers
To comply with legal obligations or respond to legal process
To improve customer experience and service efficiency

3. Data Storage and Security

Ivantaa stores all customer data on secure, encrypted systems with restricted access. We implement industry-standard security measures including:

Data encryption in transit and at rest
Role-based access control to sensitive information
Secure payment processing systems with PCI-DSS compliance
Regular audits and system monitoring to detect unauthorized access

4. Information Sharing and Disclosure

Ivantaa does not sell, rent, or trade your personal data to third parties.

We only share your information in the following circumstances:

Authorized Service Partners: Limited access is granted to third-party service technicians or logistics providers solely to deliver, install, or maintain your rental equipment.
Legal Requirements: When required by applicable law, regulation, court order, or law enforcement request.
With Your Consent: When you have expressly authorized us to share information for a specific purpose.

5. Customer Rights and Choice

You have the following rights with respect to your personal data:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request corrections or updates to your information
Right to Deletion: Request deletion of your personal data (where legally permissible)
Right to Withdraw Consent: Opt out of marketing or revoke previously given permissions

To exercise these rights, you may contact us at [ ivantaa.rental@gmail.com / 1800 8899 207].

6. Cookies and Website Tracking

Our website may use cookies and similar tracking tools to enhance user experience, analyze traffic, and tailor promotional content. You can adjust your browser settings to disable cookies at any time.

7. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Data is securely deleted or anonymized when no longer required.

8. Children’s Privacy

Ivantaa does not knowingly collect or solicit data from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Customers will be notified of significant changes through email or service announcements. Continued use of Ivantaa services after such updates indicates your agreement to the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out to:

Ivantaa RO Rentals
Email: ivantaa.rental@gmail.com

Phone: 1800 8899 207
Address: SHED NO.171, Gujarat Vepari Mahamandal INDUSTRIAL ESTATE, ODHAV ROAD, Odhav, Ahmedabad, Gujarat, 382415

By signing up for Ivantaa services, you confirm that you have read and agreed to this Privacy Policy.

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