Refund And Returns Policy

1 Refund Policy

1.1 Security Deposit Refund Timeline

Refunds of the one-time security deposit will be processed within 15 business days after the RO unit has been:

Retrieved by a Ivantaa-authorized technician, and
Successfully inspected for condition, completeness, and compliance with usage terms.

1.2 Conditions for Full Refund Eligibility

A 100% refund of the deposit is applicable only if the following conditions are met:

The unit is returned in good working condition, with normal wear and tear.
All original accessories (pipes, diverter valves, adapters, filters, mounting brackets, etc.) are returned.
No signs of tampering, unauthorized servicing, physical damage, or misuse are detected.

There are no unpaid dues, including:

Charges for damaged or missing components

1.3 Partial Refunds & Deductions

If any discrepancies are found, Ivantaa reserves the right to deduct applicable charges from the security deposit. Customers will receive:

A summary report detailing the reason(s) for deduction, including itemized costs for:

The remaining balance of the deposit (if any) refunded to their preferred account.

1.4 Refund Modes

Refunds will be initiated via:

Please note: The refund will be processed manually in cash only. No digital or electronic transfer methods will be used.

1.5 Customer Responsibility for Refund Eligibility

It is the customer’s responsibility to:

Schedule the return at least 3 working days in advance
Ensure the unit is accessible for pickup
Avoid dismounting or transporting the RO unit themselves
Retain the original invoice or agreement copy for reference during refund processing

1.6 Refund Delay Disclaimer

Refund timelines may be extended in cases of:

Ivantaa shall not be responsible for any indirect, incidental, or consequential damages resulting from use or inability to use the RO unit.